Continuity of care and CCRs:
All residents are part of a buddy system with 4 other people, 1 resident per cohort.
On your clinic week on Monday morning, set you office status to ‘In The Office’ and then change the setting on workflow delegates so your tasks come to your inbox and at the end of each clinic week (Sunday) set you office status to ‘Out Of The Office’ change the setting on workflow delegates so your tasks come forward to the buddy in the next color cohort coming to the clinic.
Always check your tasks and PAQ inbox to make sure every task is complete by the end of each day.
All tasks are sent by the call center to the resident caring for the patient and to IM Gen Med inbox when a task is marked complete by anyone that task drops off for everyone.
Please document EVERY telephone encounter you addressed or if you call an Its better to over-document than under-document.
Divide the clinic sessions among yourselves and send me (firstname.lastname@example.org) when exactly you are going to be the CCR by Sunday afternoon (i.e. resident X will be CCR on Monday AM, Tuesday PM, Wednesday AM, etc.; resident Y will be Monday PM, Tuesday AM, etc.).
Always have the CCR pager 6585 on you when you are the CCR on call
Forward attending specific tasks (if the patient was seen by an attending only) and all fellow/subspeciality tasks to the correct person and then remove it from IM GEN MED.
All tasks must be completed within 24 hours. Do not just forward tasks but you can verbally/electronically inform the resident who is buddied with the resident in question that there is a task pending. If it is still not complete by the following morning … ultimately you will be held accountable for delinquent tasks.
A CCR must always be present in GMAP (including Thursday afternoon after ambulatory/board review).
Your role is to help your senior CCR whenever you are not seeing patients. You will be accountable to your senior CCR. This is a matter of professionalism, collegiality, and improved patient care.
You can help with both IM GEN MED inbox and paper charts, whatever a nurse or your senior CCR asks if you are free and able to help.
Be present in GMAP Monday-Friday except when you are seeing patients on a different site.
If you have any questions about a specific task turn to your senior CCR for help.
Every Sunday at 5:00 pm for everyone who is not in clinic this coming week will forward your tasks to the one resident that start clinic week immediately after you ( Red –> Yellow –> Purple –> Green–> Blue ) on your team (look across the row to see the team).
At that time, the group who is starting clinic will unforward your tasks and make sure that those who are on your team have forward their tasks to you.
Instructions on how to forward/unforward your incoming tasks and your partners are in the links below.
If everyone does exactly what they are supposed to, the amount of work for anyone resident will increase only a very small amount in a week but the amount of work for the CCR will decrease substantially. Just remember to always forward/unforward tasks and check tasks when you are in the clinic.
This year will be working on preparing business card were all resident in the minipractise groups will be on the same card assuring taht each mini practise group will encounter the same pool of patients and similarly, their patients had contact with same providers