The following video and step-by-step instructions below detail the process of unlocking an encounter within the NextGen system.  Click here to see the video in high definition in an external browser window.

If you are unable to watch the video above, please use the following instructions to unlock an encounter in NextGen:

  1. Click Patient Demographics Tab
    1. unlock image 1
  2. Double Click *UPG Encounter Unlock Request
  3. Select the appropriate encounter date (can request 5 dates at a time)
  4. Type in a detailed description
  5. Check Sign
  6. Pop up box instructs of auto save/close
    1. unlock image 2



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